Kempinski Hotel Cancun, Cancun ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Retorno Del Rey 36, Cancun, Mexico, 77500

“The beautiful beach area and nearby shopping made my stay nice.”view full review

Kempinski Hotel Cancun, a luxurious 5-star resort rated 9.1/10 on Booking.com, features an elegant design along the Caribbean coast with direct beach access, multiple dining venues, and a world-class spa. This family-friendly hotel provides spacious accommodations, outdoor pools, and a variety of activities for guests of all ages.

Rooms & Amenities

Rooms at Kempinski Hotel Cancun range from Deluxe Seaside Rooms to Club Seafront Rooms, featuring luxury amenities, private balconies, minibars, and marble bathrooms with designer bath products. Each room is designed to offer stunning views of the Caribbean Sea and provides ample space for relaxation, accommodating families with up to four guests.

Dining Options

Dining options include Fantino, a AAA 5-Diamond awarded restaurant offering Mediterranean cuisine, and The Club Grill & Jazz Supper Club, known for its live music and gourmet dishes. Casual dining is available at El Café Mexicano, while Caribbean flavors shine at the beachfront Casitas restaurant.

Leisure & Services

Leisure activities at Kempinski Hotel Cancun include access to multiple pools, a sandy beach, and the KAYANTÁ Spa, featuring ancient Mayan-inspired treatments. Guests can also enjoy beachside dining, water sports activities, and wellness programs for a rejuvenating experience.

Meetings & Events

Kempinski Hotel Cancun boasts extensive event facilities, including the Yucatán Event Hall for large gatherings and private meeting spaces for business functions. The hotel is well-connected, with nearby attractions including Yamil Lu'um Archaeological Site and Luxury Avenue Cancun.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Seafront Double Room

Max:

2 persons

41 m²

Bed options:

2 Double beds

Bathtub

Balcony

room details

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Deluxe Seafront King Room

Max:

2 persons

41 m²

Bed options:

1 King-size bed

Bathtub

Balcony

room details

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Club Seafront Double Room

Max:

2 persons

41 m²

Bed options:

2 Double beds

Bathtub

Balcony

room details

Check Prices

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Cancun 10.9 km

Airports

Cancun (CUN) 18.1 km

Isla Mujeres (ISJ) 31.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Options

“The dining experience at Kempinski was excellent! The breakfast buffet offered a wide selection of delicious food, and the kids' menus had plenty of options, ensuring everyone was satisfied. We particularly enjoyed the fantastic a la carte offerings at breakfast, as well as lovely dinners at the hotel restaurants with a good culinary journey.” view full review

Amazing Spa Experience

“I had an very nice experience at the spa, where I received not only great treatments but also warm, personalized service. The spa facilities were serene, and I thoroughly enjoyed the outdoor oasis and hot tub. The massages I received were truly among the best I've had in years!” view full review

Great Fitness Center

“The fitness center was excellent with a wide array of new cardio machines and free weights. I appreciated how it was well organized and maintained. Plus, there was always bottled water available to stay hydrated during workouts, making my fitness routine enjoyable.” view full review

Fantastic Room Quality

“My room was clean, spacious, and offered amazing ocean views from the balcony. The amenities were excellent, including a refrigerator and ample space for our belongings. The attention to detail in housekeeping also left a great impression, making our stay even more comfortable.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course
Yoga class
Sports trainer

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Solarium
Sauna
Steam room
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Separate tub and shower
Bathroom telephone

Location

Retorno Del Rey 36, Cancun, Mexico, 77500

Map view

Retorno Del Rey 36, Cancun, Mexico, 77500

City landmarks

Museum

Mayan Museum of Cancun

2.2 km

Landmark

Avenida Kukulkan

1.2 km

Museum

Museo Subacuatico de Arte

720 m

Mall

Luxury Avenue

1.1 km

Landmark

Museo Sensorial del Tequila

1.1 km

Mall

Kukulcan Plaza

1.0 km

Beach

Playa Marlin

1.6 km

Shopping Area

Luxury Avenue Cancun

980 m

Aquarium

Interactive Aquarium

2.0 km

Museum

Cancun Wax Museum

2.0 km

Landmark

Yamil Lu'um Archeological Site

2.2 km

Landmark

Scorpion's Temple ruins

2.2 km

Landmark

Extreme Games Cancun

960 m

Landmark

Marlin Beach

1.3 km

Shopping Area

Fashion Harbour

1.9 km

Mall

La Madonna

1.9 km

Park

arte Garden

2.0 km

Museum

Parque Maya Cancun

2.3 km

Landmark

Museo de Arte Popular Mexicano

3.0 km

Landmark

Laguna Nichupte

2.7 km

Beach

Playa Delfines

3.7 km

Landmark

El Rey Archaeological Zone

3.7 km

Landmark

Parque Ventura Cancun

3.0 km

Landmark

Iberostar Cancun Golf Course

3.4 km

Landmark

Water Park at The Grand

3.7 km

Night club

Coco Bongo

5.0 km

Landmark

Cancun Convention Center

5.2 km

Beach

Chac Mool Beach

4.5 km

Nearby

Blvd. Kukulcan

Dolphinaris Cancun

500 m

Night club

H Roof

430 m

Restaurants

Harry's

430 m

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Puerto Madero

360 m

Blvd. Kukulcan Km 14.1 Hotel Zone

Fantino

10 m

Calle Retorno Del Rey # 36 The Ritz-Carlton

The Caribe Bar & Grill

10 m

Retorno del Rey #36

Lobby Lounge at Ritz Carlton Cancun

10 m

The Ritz-Carlton

Porfirio's Cancun

480 m

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

El Cafe Mexicano

30 m

Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36

Casitas

30 m

Calle Retorno Del Rey # 36 Zona Hotelera

Nebbiolo Ristorante

330 m

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

340 m

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Secrets The Vine Cancun

340 m

Boulevard Kukulcan Km 14.5 Lote 38

Vicente Asador De Brasa

610 m

Blvd Kukulcan Km 12

Reviews and Ratings

Feedback from previous guests about their experience.

4.5/5 based on 3890 reviews

#44 of 272 hotels in Cancun based on Tripadvisor

Leslie

United States, January 2025

9.8/10

Our stay was absolutely wonderful! The hotel is stunning, with beautiful ocean views and a serene beach. The service was perfectly attentive, with staff who truly care about your experience. A small downside was the occasional noisy children in the club lounge, but the staff handled it well. Overall, this place is just a slice of paradise, and I can't wait to return.

Rooms

10.0

Our ocean view suite was spacious, modern, and had a breathtaking balcony. The room was well-appointed and cleaned twice daily, making our stay extremely comfortable.

Service

10.0

The service was outstanding, with staff like Angel and Migdelia going above and beyond to ensure we felt special and cared for throughout our stay.

Location

9.0

The hotel is conveniently located, easy to get to from the airport and perfectly situated along Cancun's beautiful beaches.

Dining

10.0

The breakfast buffet was a highlight, offering a delicious array of well-prepared options that we looked forward to every morning.

Facilities

10.0

The beach area and pools were pristine and well-maintained, providing a relaxing atmosphere for guests.

Exceptional service

Occasional noisy children

United States, December 2024

8.4/10

I had an overall fantastic experience at this hotel during our spring break visit. The property's beach and service were exceptional, particularly thanks to the attentive staff that made our stay memorable. However, we faced some challenges with our room check-in, which was delayed and poorly communicated, impacting our arrival experience. Still, the personal touches and warm hospitality from the team kept our spirits high.

Rooms

8.0

We booked an Ocean Front King room and were upgraded to an Ocean Front Suite. The rooms were clean and well-decorated, but they felt a bit dated.

Service

9.0

The staff's attentiveness was remarkable, with quick responses to our needs at the beach and dining areas. Special mention to Demitrus Lopez and Chef Michael for their outstanding service, though I encountered some communication issues with the front desk.

Location

8.0

The hotel is centrally located along the Cancun strip, making it convenient to access various attractions, but it can get a bit crowded.

Dining

8.0

The food at the Cabana restaurant was excellent and enjoying dinner there was a highlight of our stay. However, it was on the pricier side.

Facilities

9.0

The hotel facilities were well-maintained, particularly the pool area which had plenty of chairs available for guests. The atmosphere was relaxing, perfect for unwinding by the water.

Charles

United States, November 2024

8.6/10

I had a wonderful five-night stay at this resort, enjoying luxurious accommodations and excellent service. The views and amenities were outstanding, especially the club level offerings which helped save on meals. However, some areas like certain rooms and a couple of dining experiences need a bit of improvement to match the overall luxury vibe of the hotel.

Rooms

8.0

We stayed in an oceanfront club level room that was spacious and clean, but it showed some signs of age and needed better maintenance.

Service

9.0

The service was top-notch from check-in to poolside, with particular praise for staff in the club lounge. They were knowledgeable and attentive throughout our stay.

Location

10.0

The location was fantastic, with easy access to the beach and pools, making it a perfect paradise to unwind.

Dining

7.0

Dining was enjoyable with diverse options in the club lounge, though I experienced some disappointment with specific dining setups that fell short of expectations.

Facilities

9.0

The pool area was pristine with great amenities, and they even provided free SPF by the pools which was a nice touch.

Luxurious amenities

Aging rooms

Jim

United States, October 2024

8.6/10

My family and I had a wonderful stay at The Ritz-Carlton Cancun. The beach was stunning, and the service we received was exceptional. Our room was spacious with an amazing view, though it could use some updates. The dining options were somewhat limited, but we enjoyed our meals nonetheless. Overall, it was a fantastic getaway with just a few minor shortcomings.

Rooms

8.0

The room was spacious and had an incredible view, but it's due for some updates.

Service

10.0

Service throughout the hotel was outstanding, with staff always attentive and welcoming.

Location

9.0

The location was beautiful, right on the beach, although the surrounding area could feel a bit noisy at times.

Dining

7.0

The restaurant menus were a little similar, and I think they could widen the options, but we enjoyed our meals.

Facilities

9.0

The pool area was lovely and well-maintained, making it a perfect relaxation spot.

John

United States, October 2024

8.2/10

We had a lovely stay at the hotel, enjoying the luxurious atmosphere and beautiful beach views. The rooms were spacious and clean, with attentive service throughout our visit. However, the beach was quite crowded with seaweed, and we found the pool service to be a bit on the slow side. Overall, it was a relaxing getaway, but there are some improvements needed in service speed.

Rooms

9.0

The rooms were spacious and impeccable, with daily cleaning keeping them fresh and tidy.

Service

7.0

Service was friendly and generally eager to help, but the pace was a little slow, especially at the pools and beach.

Location

8.0

The beach area was beautiful and the resort was set in a lovely location, but the presence of peddlers was a bit annoying.

Dining

9.0

Dining options were fantastic, especially the gourmet food at the Grille, which was a highlight of our trip.